Please only complete this form if instructed to so by our Customer Support Department.

Please allow up to 72 hours from our confirmation of receipt of the item for the refund to be processed.

Your Name (REQUIRED)

Your Email (REQUIRED)

Contact Phone Number (REQUIRED)

Your RMA Number (This will have been provided by our Customer Support Department.) (REQUIRED)

Reason for refund request (REQUIRED)

Attach a Picture (OPTIONAL)

Item Condition

Return Method

Collection Date (Required if using our chargeable service)

Please give us at least 24 hours notice.
Collection only available on weekdays.
Collection is an all day service and no time slots are available.

Collection Address (Required if using our chargeable service)

Terms of Refund:

All items should be adequately packaged for delivery. We cannot be held liable for any damage caused in transit due to insufficient/incorrect packaging.
Ideally this would be the original shipping box INCLUDING the foam inserts, if not a strong cardboard box with multiple layers of bubble-wrap inside will suffice, please make sure the item has no room to move inside the box by filling any open spaces with bubble-wrap.

Only ONE attempt will be made for collection with our collection service, if a collection is missed through no fault of the courier then a charge of £9.99 will be made to cover the cost of any subsequent attempts at collection.

We use DPD for all collections, the driver will bring a pre-completed label with him when he collects as such you are not required to print anything, simply hand over the parcel and he will label it for delivery back to us.